Helpdesk

Do you have a question or need help with one of our products? Our helpdesk is at your disposal to resolve your technical problems as soon as possible. We manage your intervention requests or those of your customers as efficiently as possible. The intervention will be assigned to the most competent available technician to help you.

 

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Deployment

Don’t have a team available to install the equipment at your customers? Call on Eutronix and entrust us with the deployment of your solution. We’ll define together the material you need, prepare the equipment, check its compliance, set up the accessories and load your software.

 

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Logistics services

Count on us to adapt our logistics solutions according to your needs and constraints:

 

  • direct delivery to your customers with neutral delivery slip or with your logo and contact details
  • anticipation and reservation of material in stock
  • monitoring of stocks and stocks in transit
  • follow-up of deliveries, receptions and commissioning
  • IT park audit and inventory

 

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ICT Park Management

From installing to repairing your hardware, including software configuration and maintenance: entrust us with the management of your customers’ ICT equipment! We offer a full service by managing both the hardware and the integration of your programs in order to maximize the efficiency of your service to your customers:

 

  • installation and replacement of equipment
  • maintenance, troubleshooting and repair (covered or not by a service contract)
  • installation of your software and computer systems
  • ensure the sustainability of the park
  • audit and inventory
  • IT asset management and IT license management (updates)
  • support and advice to users

Personalization

Need to personalize your product? Don’t look any further! We offer a product reference modification service, painting (high quality and precision) and customization of all our solutions.

 

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Rental

Do you or your clients prefer to rent the equipment? We have an equipment rental service for your temporary needs: inventories, events or fairs.

 

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Design / Assembly

The product you are looking for doesn’t exist? Our team can help you design and assemble it.

 

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SERVICE CONTRACTS

Eutronix supports you in your projects by offering you service contracts in accordance with your needs. Choose your level of tranquility and determine the level of services you need.

 

We constantly adapt to provide you with the right support for your projects and with solutions adapted to your needs. For any questions, contact our help desk Monday to Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 4 p.m.

 

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THROUGH OUR PARTNERS, THEY TRUST US:

Do you want to become one of our partners? Contact us: marketing@eutronix.eu

Need more information?

Contact marketing@eutronix.eu

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